RETURN/EXCHANGE

We only do returns/exchanges on incorrect or missing items.

If you believe you have received the wrong item or your item arrived damaged, please send the following information to our customer service team at hello82tv@kaimediagroup.com:

- Full name
- Order number
- Photo(s) of damage/wrong item and unboxing video
- Brief explanation of issue

Online orders:
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue. We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return and/or refund.

If you bought items online and it was for pick up at an in-person event or venue, the 7-day return/exchange policy also applies when you pick it up. Which means you have 7 days (from the day of the event) to claim a missing or wrong item. Generally all in-person events’ merchandise are final sale. Please check the description carefully.

In-Person Event:
If you bought products at an in-person event (not online) and want to make a claim on a missing, incorrect, or defective item, you must show your receipt and an unboxing video of all of your items in your inquiry email. The 7 day policy also applies when you buy at the event. We recommend checking all of your items after purchasing them.

For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside. The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.

Plastic covering and some outer boxes on albums/products are considered packaging that protect internal items. Damage to those parts will not be considered defective. For any artists’ portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Any defects outside the artist's portrait that can only be identified through light reflection will not be considered as damaged.

To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 3 to 9 business days for it to show up in your form of payment.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Policies on exchanges and returns may be applied differently by product, so please check the product details thoroughly when purchasing.

You can always contact us with any return/exchange questions at hello82tv@kaimediagroup.com.
[time] minutes ago, from [location]
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered