hello82 Gift Card

This is a digital gift card and not a physical gift card.

All sales are final. Non-refundable or exchangeable.

hello82shop.kr에서는 hello82.shop 상품권 사용이 불가합니다. hello82.shop과 hello82 LA Shop에서만 사용 할 수 있습니다.

hello82.shop gift card can ONLY be redeemed hello82.shop and hello82 LA store. NOT applicable to hello82shop.kr.

The hello82 Gift Card is the perfect gift for any occasion! With a hello82 Gift Card, from buying your ult group to buying a new signed album drop, it is a great choice for any K-Pop lovers out there. 

hello82shop.kr에서는 hello82.shop 상품권 사용이 불가합니다.
hello82.shop과 hello82 LA Shop에서만 사용 할 수 있습니다.

hello82.shop gift card can ONLY be redeemed hello82.shop and hello82 LA store.
NOT applicable to hello82shop.kr.


Will my gift card expire?
No, the gift card does not have an expiration date.

Can I use the gift card at hello82 LA?
Yes, please save the QR code and/or add the gift card to your Apple wallet, and use it at checkout when paying.

I misplaced/never received my gift card, how can I access the gift card?
You can click Resend gift cards from the order confirmation email.
I want to purchase a gift card and gift it to someone else, what do I do?
If you want to buy a gift card for someone else, you need to forward the gift card email to the recipient.

Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.

Am I able to purchase a gift card in a different currency other than USD? And can I order in a different currency other than in USD and use the gift card to pay? (i.e. in EUR for EU Shipping)
Yes! You can purchase the gift card in your local currency. If your local currency is different from USD, then a currency conversion takes place when the gift card is used at checkout. This conversion uses the exchange rate at the time that the gift card is used, and not the exchange rate that was in place when the gift card was purchased.

I want a refund for my order, but I used a gift card, how can I get my refund?
If you made a purchase using a gift card and another method of payment to complete the purchase; when the refund is initiated, the refund applies to the gift card first, until it reaches the full amount available for refund. Then, the rest of the refund is applied to your personal payment method. You will receive the refund in your gift card instantly, while the refund amount on your personal payment method will show up within 3 to 9 business days.

Shipping Policy

  • The delivery date may vary depending on the type of product you ordered.
Please read each product page carefully to check when the shipping process will begin for your item(s).
  • Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume.
  • If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time.
(The items in your order may still be shipped in separate boxes).
  • hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.
  • hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.

Refund/Exchange Policy

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
  • We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
  • For missing/defective inquiries, you must provide an unboxing video including a view of the package as you received it and a detailed view of the product(s).
(Please note that if the missing or defective cannot be checked through the unboxing video, exchange or return is not possible.)* Refunds, exchanges, and returns will not be processed for the following:

    - Products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy after the end of the sales period.

    - Plastic covering and outer boxes are considered part of the packaging to protect internal items, so damage to those parts will not be considered.
    - For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage.
 Defects outside the artist’s portrait and minor defects that can only be identified through light reflection will not be considered as damaged.

    - For all claims, please send in an unboxing video with a full view of the package being opened and the contents inside. Claims will not be processed without an unboxing video.
    - Policy on exchanges and returns can be applied differently for each product, so please check the product details when purchasing.
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