We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country. (*If you are located outside of Asia, we send all the orders to our US shipping facility and fulfill it there, so it may take some time.)
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com
to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com
using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
> Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com
Please submit a request on hello82.zendesk.com
for any group order inquiries. Discounts may be considered based on order quantity.