TVXQ! OFFICIAL FANLIGHT
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
WORLDWIDE SHIPPING: This product ships worldwide from LA.
hello82 will not be responsible for any customs fees in your country.
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos are required for all claims.
ALL LIGHTSTICKS are FINAL SALE. There are no exchanges/refunds unless your order has not been shipped out, a refund/cancellation may be possible.
All LIGHTSTICKS have been opened and tested to make sure they work and contain all inclusions before they are sent out.
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage