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This is a PRE-ORDER product. (Release Date: 10/05/2022)
한국 구매자 분들은 이용 시 더욱 편리하게 구매하실 수 있습니다.
This is a PRE-ORDER product. (Release Date : 10/05/2022) 
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items. 
WORLDWIDE SHIPPING: We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country. (*If you are located outside of Asia, we send all the orders to our US shipping facility and fulfill it there, so it may take some time.)
Please email with any group order inquiries. Discounts may be considered based on order quantity.
한국 구매자 분들은 이용 시 더욱 편리하게 구매하실 수 있습니다.
Korean customers can purchase more conveniently using
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos may be required for some claims.
* TREASURE 2nd MINI ALBUM [THE SECOND STEP : CHAPTER TWO] YG TAG ALBUM(RANDOM ver.)은 구성품의 이미지가 다른 4종으로 제작되며, 랜덤 배송됩니다.
* 구성은 제작 과정에서 일부 변경될 수 있습니다.
What is a YG TAG ALBUM (YG x NEMOZ App)?
YG TAG ALBUM is an album made up of paper, using 'Nemo Code' technology developed by NEMOZ, to protect the environment. You can listen to the music by scanning the TAG CARD.
1) Download YG x NEMOZ App from your smartphone > Sign Up
2) Scan 'Nemo Code' at the back of the TAG CARD on YG x NEMOZ App
3) Activate YG TAG ALBUM on your account > Listen to the music on the App
4) Scan/Activate TAG CARD to enjoy the variety of content. You can enjoy not only music but also videos, photos and so on.
5) YG x NEMOZ App is serviced in 12 languages so that global fans can enjoy the content more effectively.
6) YG TAG ALBUM is counted for Circle Chart and Hanteo Chart. 
*You cannot activate YG TAG ALBUM on the other account once you activate it on your account.
*You can register a maximum of 2 devices on YG x Nemoz account. You can disconnect your device and register another device. In case your device is lost or damaged or you are not able to use it, you can unregister your device once a month.

Shipping Policy

  • The delivery date may vary depending on the type of product you ordered.
Please read each product page carefully to check when the shipping process will begin for your item(s).
  • Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume.
  • If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time.
(The items in your order may still be shipped in separate boxes).
  • hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.
  • hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.

Refund/Exchange Policy

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
  • We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
  • For missing/defective inquiries, you must provide an unboxing video including a view of the package as you received it and a detailed view of the product(s).
(Please note that if the missing or defective cannot be checked through the unboxing video, exchange or return is not possible.)* Refunds, exchanges, and returns will not be processed for the following:

    - Products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy after the end of the sales period.

    - Plastic covering and outer boxes are considered part of the packaging to protect internal items, so damage to those parts will not be considered.
    - For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage.
 Defects outside the artist’s portrait and minor defects that can only be identified through light reflection will not be considered as damaged.

    - For all claims, please send in an unboxing video with a full view of the package being opened and the contents inside. Claims will not be processed without an unboxing video.
    - Policy on exchanges and returns can be applied differently for each product, so please check the product details when purchasing.
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