[Signed] Xdinary Heroes - 3rd MINI ALBUM : Deadlock (Random)
- Albums will come with one member's signature (random).
- All albums purchased during the sales period will be sent with sign.
- You cannot choose the album version or member's signature.
*Since this is a limited quantity product,
the product may sell out and sales may end at any time.
*Pre-order benefits will not be provided for this product.
*This product will be shipped once the artist finishes signing all the albums after the release date. (Release date: 04/26/2023)
| SIGNED ALBUMS :
All signed albums are final sale and have a strict no return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange.
Due to the nature of signing albums, it will take some time for the artists to finish. It will take some time to ship out.
Shipping time will vary for different artists and albums. Thank you for your understanding.
| hello82 EXCLUSIVE PHOTO CARD :
Different from the Photo Card of COMPACT ver. Album
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
Due to the nature of this product, any claims without an unboxing video will not be accepted.
Because this is an autographed album, minor scratches, smudging, or small imperfections that may occur due to the artist signing the album right after opening the album packaging will not be considered damage or a defect.
WORLDWIDE SHIPPING: We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country. (*If you are located outside of Asia, we send all the orders to our US shipping facility and fulfill it there, so it may take some time.)
Please email firstname.lastname@example.org with any group order inquiries. Discounts may be considered based on order quantity.
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos may be required for some claims.
- The delivery date may vary depending on the type of product you ordered. Please read each product page carefully to check when the shipping process will begin for your item(s).
- Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume.
- If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time. (The items in your order may still be shipped in separate boxes).
- hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.
- hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
- We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
- For missing/defective inquiries, you must provide an unboxing video including a view of the package as you received it and a detailed view of the product(s).
(Please note that if the missing or defective cannot be checked through the unboxing video, exchange or return is not possible.)* Refunds, exchanges, and returns will not be processed for the following:
- Products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy after the end of the sales period.
- Plastic covering and outer boxes are considered part of the packaging to protect internal items, so damage to those parts will not be considered.
- For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist’s portrait and minor defects that can only be identified through light reflection will not be considered as damaged.
- For all claims, please send in an unboxing video with a full view of the package being opened and the contents inside. Claims will not be processed without an unboxing video.
- Policy on exchanges and returns can be applied differently for each product, so please check the product details when purchasing.