This is PRE-ORDER product.
PRE-ORDER PERIOD : 2022-03-02 10:00 ~ 2022-03-11 23:59 (KST)
RELEASE DATE: 2022-03-30
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
WORLDWIDE SHIPPING: We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country. (Deliveries outside of Asia will take a bit longer to arrive in our US warehouse.)
Please email firstname.lastname@example.org with any group order inquiries. Discounts may be considered based on order quantity.
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos may be required for some claims.
*Refunds, exchanges, and returns will not be processed for the following:
- Plastic covering and outer boxes are considered part of the packaging to protect internal items, so damage to those parts will not be considered.
- For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist’s portrait and minor defects that can only be identified through light reflection will not be considered as damaged.
- For all claims, please send in an unboxing video with a full view of the package being opened and the contents inside. Claims will not be processed without an unboxing video.