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This event will take place at hello82LA: 7323 Beverly Blvd, Los Angeles, 90036 on OCTOBER 28 (SAT)

*Only 1 BUNDLE is allowed per account. If you are found to be purchasing more than 1 BUNDLE in one account, your order might be cancel.

*Before purchasing products, please check the details of purchase page.



(본 상품은 현장 수령을 원칙으로 하는 상품입니다. 결제시 입력하신 주소로 배송해 드리지 않습니다.)

Rules are subject to change without notice.

*Pre-order BUNDLE will be available for pick-up on-site only on the day of the event. (Only the buyer is able to pick up the items. You cannot have someone else pick up the items for you.)
*Items will only be available for pick-up on event day. We cannot ship items to you, and we are not responsible for getting your order to you if you are unable to attend the event for any reason.

*Only 1 BUNDLE is allowed per account. If you are found to be purchasing more than 1 BUNDLE in one account, your order might be cancel.
*Since this is a limited product just for this event, the sales period may close without prior notice if all the BUNDLE sell out.
*Due to the nature of the product and event, order changes or cancellation will not be allowed after the end of the sales period.


Entry Information

For online pre-orders
*Check-in entry > Pre-order and ID verification > Wear wristband > Pick up merch
- The customer name and shipping name found on > My Account must match. Name on the ID must also match to receive a wristband and product on-site.
- Please make sure to show your actual ID.
- Please have your > My Account page ready on your phone to check in. No screenshots or images will be accepted.
(Please make sure to show the buyer's name on the My Account page)
- If your wristband is lost or damaged, a new one will NOT be reissued. If you lose or damage your wristband, we will not be able to give you your merch, and you will not be able to watch or participate in the event. Please make sure to have the wristband on at all times during the event and inside the venue.
- Reselling, transferring, or gifting your wristband to anyone else is prohibited. If caught, the wristband will be invalidated and entry will not be allowed.

For free entrance and purchasing merch on-site
*Receive FREE ENTRANCE wristband > Enter the venue > Purchase the product at cashier
- You may purchase the product at cashier ONLY AFTER wearing the FREE ENTRANCE wristband.
- Wristbands must be worn at all times inside the venue. If the wristband is lost or damaged, a new one will NOT be reissued and you may be removed from the venue.
- If you lose or damage the wristband, you cannot get it reissued or enter the venue, so please wear it until the event is over and you leave the venue.

Event participation and viewing information
*PLAY82 WITH AB6IX IN LA start time: 4PM
- No purchase necessary to enter the event. First-come, first-served basis until max capacity.
FREE ENTRY may be based on a first-come, first-serve basis depending on the situation on-site.
- Pictures and video recordings are allowed for this event.
- Filming will take place at PLAY82 WITH AB6IX, and any content filmed may be uploaded to hello82's online channels.
- If you are a minor (under 18), you can attend the event alone but you need to prepare a letter of consent. The letter of consent needs to be written by a parent/guardian. Please bring it along with your accompanied by a parent.
- Please pay close attention to your belongings and safety.
- Outside food and drinks will not be allowed inside the venue.
- Smoking is prohibited inside the venue. If caught, you may be removed from the venue.
- There is no on-site parking at venue. Venue parking tickets will not be sold.
- If you threaten the safety of others or cause conflict with others, you will be removed from the event. You will not receive a refund.
- If you leave the venue and would like to enter again, you may need to wait or you may be restricted from re-entry depending on the situation on-site. Please follow on-site staff instructions regarding re-entry.
- Event organizers are not responsible for any potential accidents caused by not following the written or on-site staff instructions. We ask for your cooperation for the event to run smoothly.
- Regarding disability accommodations for event participation: To ensure all fans have a fun event, we ask that fansign winners who may require special assistance or accommodation respond to this email by JULY 30th (SUN), letting us know of any special requests.

Refund and Exchange Information
*All on-site event products are final sale. Please check if you received the correct items as soon as you receive them. Any incorrect, missing, or defective products must be returned/exchanged with receipt before the event ends.
*After the event day, you cannot refund/exchange for any reason.

Shipping Policy

  • The delivery date may vary depending on the type of product you ordered.
Please read each product page carefully to check when the shipping process will begin for your item(s).
  • Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume.
  • If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time.
(The items in your order may still be shipped in separate boxes).
  • hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.
  • hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.

Refund/Exchange Policy

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
  • We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
  • For missing/defective inquiries, you must provide an unboxing video including a view of the package as you received it and a detailed view of the product(s).
(Please note that if the missing or defective cannot be checked through the unboxing video, exchange or return is not possible.)* Refunds, exchanges, and returns will not be processed for the following:

    - Products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy after the end of the sales period.

    - Plastic covering and outer boxes are considered part of the packaging to protect internal items, so damage to those parts will not be considered.
    - For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage.
 Defects outside the artist’s portrait and minor defects that can only be identified through light reflection will not be considered as damaged.

    - For all claims, please send in an unboxing video with a full view of the package being opened and the contents inside. Claims will not be processed without an unboxing video.
    - Policy on exchanges and returns can be applied differently for each product, so please check the product details when purchasing.
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