PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
*Please start the recording BEFORE YOU OPEN THE BOX, and submit the video without any skips or other editing.
*The unboxing video MUST be required to file a claim,
and failure to include the unboxing video recorded before opening the box, will automatically subject your claim to be rejected.
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
**Signatures will be on the cover of the album.
*Albums will come with one member's signature (random).
*You cannot choose the member's signature.
*Since this is a limited quantity product, the product may sell out and sales may end at any time and there will be no cancellations/refunds after the purchase.
If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived to our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large amount of items or if they are under different order numbers)
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage
SIGNED ALBUMS :
All signed albums are final sale and have a strict no return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange.
Generally, the shipping information is usually sent 10 days before the item's release date to the fulfillment center, this would be the deadline to request any account/order changes, 10 days before the release date.