ATEEZ - 2024 SEASON'S GREETINGS
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
*Please start the recording BEFORE YOU OPEN THE BOX, and submit the video without any skips or other editing.*The unboxing video MUST be required to file a claim,and failure to include the unboxing video recorded before opening the box, will automatically subject your claim to be rejected.*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
- This product cannot be purchased with other products.
- This is a PRE-ORDER product. (Release Date : 12/21/2023)
- Please be aware that the size and composition are subject to change depending on the manufacturer's circumstances.
- The outbox is designed to protect the product, and exchange or refund due to stains or damage that may occur during the distribution process is not available.
- Due to the nature of the material, cracks, discoloration, and stains may occur.
- This product is scheduled to be shipped out in January.
“If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)
If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.
Shipment is location based. UK orders are shipped from the UK. The rest of the European orders are shipped from Germany. ASIA orders are shipped from the KR. All other countries’ orders (US, etc.) are shipped from LA. hello82 is not responsible for any customs fees in your country.
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage
Please submit a request on hello82.zendesk.com for any group order inquiries. Discounts may be considered based on order quantity.
◆ Information on using the Digital Planner and QR code[How to download the Digital Planner]You can download the PDF file by scanning the OR code included in the Season's Greetings with the camera.[Notice to Digital Planner]
- It prohibits duplication and distribution, modification of Digital Planner downloaded through QR codes.
- The Digital Planner is a non-physical product as digital file in PDF format.
- QR codes for downloading the digital planner can be re-authenticated even after the initial authentication.
- The degree of Digital Planner optimization may vary depending on the user's device environment.
-Digital planner cannot be exchanged or refunded regardless of whether they are downloaded or not.
-Other inquiries about the use of QR codes can be made up to one months from the release date and for accurate information, please refer to purchase guidelines provided by each retailer.
[How to submit Inquiries]
*Download and Inquiry Period: From January 2nd, 2024 to February 2nd, 2024 (KST)
Please provide the buyer's name, purchase location and attach a photo of the QR code along with the number at the bottom. With all the required information, kindly send it to the customer service mail.