SHIPPING/DELIVERY

We ship to all of Asia from Korea, and we ship everywhere else from the United States. Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume. Typically we start the shipping process after the end of the sales period marked on the product page, and we start packaging orders as soon as all items arrive in the warehouse, (as long as payment is confirmed). Please read each product page carefully to check when the shipping process will begin for your item(s).

If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time. (The items in your order may still be shipped in separate boxes). If your order contains a Billboard album with other non-Billboard preorder albums, your Billboard album may be fulfilled separately first in order to count towards the charts.

If you are located in Europe and are using UPS as a shipping carrier, please double check your address on your account and with UPS. Sometimes the address will lead it to an access point for pick up instead of actually delivering your package to your shipping address. This is based on UPS’s shipping areas. Please contact UPS regarding your address and feel free to email us, if you would like to change your shipping carrier. Please do note that we are not able to change your shipping carrier, once your info is sent to our shipping facility.

We process and ship orders every week from Monday through Friday, excluding public holidays and company downtime. Shipping times via the default standard shipping typically take between 2-3 weeks, depending on where you live. Please note that the shipping times indicated at checkout refer to the time it takes the shipping carrier you selected to deliver the package to you, and they do not include the time it takes for us to process your order before we hand it to the shipping carrier.

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number. Tracking numbers can take up to 48 hours to update to its next scan location, and not all shipping methods have step-by-step tracking.

hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier. Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, EMS, Korea Post, etc.), they are responsible for tracking its whereabouts and getting it delivered to you. hello82 is not responsible for what happens after we hand the packages over to the shipping carrier. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.

Unfortunately, we are not able to change your address once your info has been sent to our shipping facility. If you would like to change your address, please email us ASAP. If the initial shipping address was incorrect and the package is marked "Return to Sender," we can send the package to your new address once we receive it for an additional shipping fee.
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