Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE. (You may also click the top right corner to view the menu dropdown)
We ship orders to Asian countries from Korea, and we ship the rest of the international orders from the United States. International orders, outside of Asia will take a bit more time because we must first ship products from Korea to the U.S. warehouse according to order volume and then send out to fans. We sincerely appreciate your patience. Typically, we start the shipping process after the end of the sales period marked on the product page, and we start packaging paid orders as soon as all items arrive in the U.S. warehouse from Korea. Please read each product page carefully to check when the shipping process will begin for your item(s).
You will receive an automatic shipping notification at the time the tracking number is created and your order is out for delivery. Tracking numbers can take about 1-2 weeks to update as the package makes its way through the shipping network to get to you. If your tracking number has not updated within 2 weeks of receiving the shipping notification, please login to the Help Center and submit a shipping status Request Form.
We process and ship out orders every week from Monday through Friday, not including public holidays and company downtime. Standard shipping times are typically around 2-3 weeks, depending on where you live.
**Please, note that the shipping times indicated at the time of checkout refer to the time it takes the shipping carrier to deliver the package once you have received the shipping notification. The shipping time starts at the time the shipping notification is sent to you with your tracking number, NOT when you placed the order. It also does not include the time it takes our fulfillment center to prepare the order before it is handed off to the shipping carrier.
When you receive your tracking number, please, allow around 1 to 2 weeks for your tracking number to update. If there are no updates after this time and you see there is no movement of your order, please log in to the Help Center and submit a shipping status Request Form to further assist you with your order.
If you need to change your address, please, inform us as soon as possible before the shipping information is sent to the fulfillment center. You may submit a request by logging in to the Help Center and submitting an account info Request Form.
If you request an address change too late, we may not be able to update your address in time. If this happens, we advise to either add a forwarding address with your local USPS office or reach out to the shipping carrier and ask if you can change your address. You can view the shipping carrier contact links in the MISSING/LOST article.
Generally, the shipping information is usually sent 10 days before the item's release date to the fulfillment center, this would be the deadline to request any account/order changes, 10 days before the release date. However, this varies per item so please ask a customer success representative for further assistance.
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier or others.
Once we hand over your order to the shipping carrier that you selected at checkout (USPS,UPS,DHL,APC,etc.) they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, and stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.
In instances where the package is marked as "delivered" but you have not received your package:
- Check with friends/neighbors/lobby to see if it was delivered to the wrong address
- Double check your order history and make sure you noted your shipping address correctly
- Contact the shipping carrier for an update on the order to see if it is held up at a distribution center, held in customs, or held at a local post office (contact links below)
- Submit a Request Form by logging to the Help Center so that a representative can further assist you
SHIPPING CARRIER CONTACT INFORMATION: