If you would like to cancel an order, please cancel it or email us as soon as possible. Once your info has been sent to the shipping facility, you will not be able to cancel the order.

We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.

Policies on refunds and cancellation may be applied differently by product, so please check the product details thoroughly when purchasing.