SHIPPING & REFUND POLICIES
We ship to all of Asia from Korea, and we ship everywhere else from the United States. Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume. Typically we start the shipping process after the end of the sales period marked on the product page, and we start packaging orders as soon as all items arrive in the warehouse, (as long as payment is confirmed). Please read each product page carefully to check when the shipping process will begin for your item(s).
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return and/or refund.
For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside. The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.
Plastic covering and some outer boxes on albums and goods are considered part of the packaging to protect internal items, so damage to those parts will not be considered. For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist's portrait and minor defects that can only be identified through light reflection will not be considered as damaged.
We only do returns/exchanges on incorrect items.
To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier. Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, etc.), they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.
If you would like to cancel an order, please cancel it or email us as soon as possible. Once your info has been sent to the shipping facility, you will not be able to cancel it.
We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will only process refund related inquiries sent to us within 7 days of your order delivery date.Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us with any refund questions at firstname.lastname@example.org.