FAQ

ACCOUNT INFO

My account info is incorrect on my order, can I change it?

  • Yes! Email us at hello82tv@kaimediagroup.com as soon as possible with your current account information and how you would like us to adjust it.

  • Please note that for US-ONLY album pre-orders, you have until 10 days before the release date to change your account information. To make any account information changes for any other product, please contact us directly at hello82tv@kaimediagroup.com.

  • Account information changes may not be possible depending on the product, so please read the product description carefully.

    • Can I change my billing address on my order?

    Unfortunately, we are unable to change the billing address. However, if the payment goes through, the order will still be fulfilled. Otherwise the payment method would be rejected and you would need to make the purchase again with the correct billing address.
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