You can change your shipping address at any time before your shipping info is sent to our shipping facility. Please email us with your order number and updated address so we can check on the status of your order and change the details for you.
If you need to change your shipping address after your order has been shipped, please get in touch with the shipping carrier or your local post office.
If your order gets returned to us due to address issues, we can send it to a new address once we receive it back and additional reshipment fee is received.
Orders are labeled “Unfulfilled” until your order is being prepared. "Fulfilled" means the order is getting ready for shipment. You will get a shipping confirmation email with your tracking number when it is shipped.
hello82 is not responsible for any packages once they are handed off to the shipping carrier.
The recipient of the product that has been shipped internationally is responsible for customs taxes and any additional fees that may incur. hello82 cannot predict or notify customers of any possible customs fees, taxes or additional charges, and we do not have the ability to mark packages as having "No commercial value" in order to reduce potential duties due.
Make sure to research your country's customs requirements in order to avoid any unexpected fees.
Sometimes orders are shipped in separate packages. Usually when this happens, you will be notified via email. Separate tracking numbers will be sent to you for all packages.
For orders outside of Asia, posters are usually shipped separately. Read the product description carefully to make sure you received everything you ordered.
For any missing items that were not sent in separate packages, we do require unboxing videos. Please refer to the RETURN/EXCHANGE section in our POLICIES.