SHIPPING
Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com
If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE.
(You may also click the top right corner to view the menu dropdown)
SHIPPING
Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com
If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE.
(You may also click the top right corner to view the menu dropdown)
GENERAL
GENERAL
Shipping Carrier Contact Information:
The recipient of the product that has been shipped internationally is responsible for customs taxes and any additional fees that may incur. hello82 cannot predict or notify customers of any possible customs fees, taxes or additional charges, and we do not have the ability to mark packages as having "No commercial value" in order to reduce potential duties due.
Make sure to research your country's customs requirements in order to avoid any unexpected fees.
TRACKING
TRACKING
SHIPPING ISSUES
SHIPPING ISSUES
Sometimes orders are shipped in separate packages. Usually when this happens, you will be notified via email. Separate tracking numbers will be sent to you for all packages.
For orders outside of Asia, posters are usually shipped separately. Read the product description carefully to make sure you received everything you ordered.
For any missing items that were not sent in separate packages, we do require unboxing videos. Please refer to the RETURN/EXCHANGE section in our POLICIES.