You can change your shipping address at any time before your shipping info is sent to our shipping facility. Please email us with your order number and updated address so we can check on the status of your order and change the details for you.

If you need to change your shipping address after your order has been shipped, please get in touch with the shipping carrier or your local post office.

If your order gets returned to us due to address issues, we can send it to a new address once we receive it back and additional reshipment fee is received.

Orders are labeled “Unfulfilled” until your order is being prepared. "Fulfilled" means the order is getting ready for shipment. You will get a shipping confirmation email with your tracking number when it is shipped.

hello82 is not responsible for any packages once they are handed off to the shipping carrier.

Your tracking number will be sent to you separately in a shipping confirmation email. In most cases, your package will not be ready for shipment until after the sales period, so you may not get your tracking number for a few weeks. Please read the product details to see when you can expect tracking updates.
Due to a high volume of packages being sent worldwide, sometimes shipping carriers take a while to update their tracking numbers in the system. Please check back in a few days. If your tracking number isn’t updated for more than two weeks, please let us know and we will look into the issue.

The recipient of the product that has been shipped internationally is responsible for customs taxes and any additional fees that may incur. hello82 cannot predict or notify customers of any possible customs fees, taxes or additional charges, and we do not have the ability to mark packages as having "No commercial value" in order to reduce potential duties due.

Make sure to research your country's customs requirements in order to avoid any unexpected fees.

We always try our best to make sure albums arrive in the best condition possible. If your album arrives damaged, please email us. We do require unboxing videos for damage claims, so please refer to the RETURN/EXCHANGE section in our POLICIES.

Sometimes orders are shipped in separate packages. Usually when this happens, you will be notified via email. Separate tracking numbers will be sent to you for all packages.

For orders outside of Asia, posters are usually shipped separately. Read the product description carefully to make sure you received everything you ordered.

For any missing items that were not sent in separate packages, we do require unboxing videos. Please refer to the RETURN/EXCHANGE section in our POLICIES.

UPS, USPS, DHL, CJ Logistics, EMS
Shipping cost depends on the shipping method and the package weight. If you add the desired goods in your shopping cart and fill in the shipping details, the final shipping cost will appear.
All of our purchases is processed based on the purchase number. Purchases with different purchase numbers unfortunately cannot be combined.
If you are located in Europe, sometimes the address you have inputed will lead it to an access point for pick up instead. Please feel free to email us with any questions, and if you would like to change your shipping carrier. Please do note that we are not able to change your shipping carrier, once your info has been sent to our shipping facility.
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