We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that include special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.

Policies on refunds and cancellation may be applied differently by product, so please check the product details thoroughly when purchasing.

In case of refund, it may take a few days to receive a refund, and it depends on the policy of credit card issuer and bank. We recommend you to contact them directly.

If you want to cancel the order after payment, please check your order confirmation email -> View your order -> Click the Cancel button at the bottom. Cancellation is not available after the delivery begins.

*Cancellation deadline can vary by product. Make sure to check the product description carefully before purchasing.

Cancellation cannot be withdrawn if the cancellation has already been approved.
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