FAQ

We only do returns/exchanges on incorrect or missing items. If you believe you have received the wrong item or your item arrived damaged, please send the following information to our customer service team at hello82tv@kaimediagroup.com:

- Full name
- Order number
- Photo(s) of damage/wrong item and unboxing video
- Brief explanation of issue

Policies on return or exchange may be applied differently by product, so please make sure to check the product details thoroughly when purchasing.