CLAIMS ( RETURN,EXCHANGE,REFUND,CANCEL)
Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com
If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE.
(You may also click the top right corner to view the menu dropdown)
CLAIMS ( RETURN,EXCHANGE,REFUND,CANCEL)
Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com
If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE.
(You may also click the top right corner to view the menu dropdown)
GENERAL
GENERAL
We're here to help! Please, log in to the Help Center and submit a Request Form based on the order issue so that we can further assist you. If you do not have a hello82 Help Center account, you can create one with your hello82.shop login info. For missing/damage/return/exchange/refund claims, please, submit the Request Form with your unboxing video, otherwise, your claim may be automatically rejected.
RETURNS/EXCHANGE
RETURNS/EXCHANGE
Please, read our returns/exchange policy for online orders to see if your order is eligible for a return/refund/exchange. https://hello82.shop/pages/return-exchange
No, we do not accept return/refund/exchange based on change of mind
Please, login to the Help Center and submit a missing item Request Form with your unboxing video for further assistance from a representative within the 7 day claim timeframe.
The return will not be accepted. Before returning any item to us, the return/exchange must first be approved by a representative of our customer success team. To do so, you must login to the Help Center and submit a return/exchange Request Form with your unboxing video to review the claim for approval or rejection.
REFUNDS/CANCELLATION
**Please always make sure to check the product description carefully before purchasing for important information as cancellation/refund policies can vary by product.
REFUNDS/CANCELLATION
**Please always make sure to check the product description carefully before purchasing for important information as cancellation/refund policies can vary by product.
No. Once the cancellation is placed, it cannot be undone. The system does not allow us to activate the order any more. You will need to place the order again, keep this in mind as some items may sell out quicker than others.