FAQ

ORDERS/PAYMENTS

ORDERS

Do I need an account to order?

Yes! To order items through hello82 shop, you need an account. Please make sure to sign up and log in first before purchasing.

I placed an order, now what?

After you have successfully placed your order, you will receive a confirmation email. The order confirmation email includes your order number, order summary, shipping and billing address, and shipping method. PLEASE CHECK THROUGH THIS INFORMATION CAREFULLY.

What do I do if I haven’t received an order confirmation email?

  • If you have not received your order confirmation within a few minutes of a successful order, please check your junk & spam folders, or the promotions tab.
  • *Please also check any other email accounts that you may have purchased the order from or that are linked to your hello82 account.
  • If it is still not found, you may have entered your email address incorrectly. Reach out to our customer service team via email at hello82tv@kaimediagroup.com and we’d be happy to look into it for you and get the issue resolved.

    • Can I set up a bulk/group order?

    Yes! If you would like to purchase in large quantities, please email hello82tv@kaimediagroup.com with the products you want, the quantity, your name, shipping address, and a phone number.

    *Please note that not all products are available for bulk orders.

    PAYMENTS

    What are the payment options available?

    We currently accept:
  • All major credit cards
  • PayPal
  • Shop Pay
  • Amazon Pay
  • Google Pay

    • Why do I see two charges after paying through PayPal?

    Purchases made with PayPal or PayPal Express Checkout create duplicate transactions while the transaction is ‘pending,’ meaning the funds have not yet been removed. Please allow 3 to 9 business days for the transaction to fully clear. Once the transaction clears, the duplicate will disappear and only the one charge is applied to your account.
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