FAQ

ACCOUNT INFO

Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com

Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com If your inbox is full, please clear space so that our replies go through.

ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE. (You may also click the top right corner to view the menu dropdown)

My account information is wrong on my order, can I change it? (i.e. name, shipping/billing address, email, etc.)

  • Yes! Please, log in to the Help Center and submit an account info Request Form as soon as possible, so that a representative can further assist you before the shipping information is sent to the fulfillment center. Changes will not be able to be made if the information is already sent to the fulfillment center.
  • NOTE: For US-Only album pre-orders, you have up until 10 days before the release date to make any account information changes.

    • Can I change the billing address on my account?

    nfortunately, we do not have access to change the billing address. However, if the payment goes through and you received a confirmation email, the order processed just fine. Otherwise, the payment method would have been rejected and your money would have been returned, in that case, you would need to make the purchase again with the correct billing address.
    [time] minutes ago, from [location]
    The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
    privacy policy accept ✔
    You have successfully subscribed!
    This email has been registered
    Close