FAQ

EVENTS

In order to maintain the safety of fans, artists, and staff, we ask that you please follow the instructions of hello82 staff members at all times.

*Please note that any unruly behavior at the event (e.g. pushing or shoving) will subject your removal from the event and (depending on the severity of the situation) may constitute a lifetime ban from hello82.

FANSIGNS/VIDEO CALLS

**For all video calls and fansign events, please make sure to carefully read through the product description for any important details about the event and the rules!! Each video call/fansigns’ rules can vary from artist to artist. .

If I buy 1 album, how many entries do I get?

1 album -> 1 entry

Can I request a refund?

  • Generally, we do not accept refunds once the sales period has ended. This may not be the case for all events, so please be sure to read the product description carefully for information on that specific event.
  • However, once the winners of the event have been announced, all refund requests will no longer be considered.

    • Can I change the name on the order after purchasing because it doesn’t match my ID?

  • You are NOT able to edit or change the name after purchasing.
  • *Please make sure to carefully check that your CUSTOMER NAME and SHIPPING NAME are correct before purchasing.
  • *Please read the product description carefully as the rules and regulations may differ. depending on the event!

    • What do I need to bring to the fansign if I win?

    When you arrive at the event please provide staff with:
  • Customer Name
  • Shipping Name
  • Photo ID

    • **Please read the product description carefully as the rules and regulations may differ depending on the event!

    Where can I find the winner list of the fansign or event?

    Please refer to the following ANNOUNCEMENTS page at: https://hello82.shop/blogs/announcements

    POP-UPS

    Can I return/exchange what I purchased from a pop-up event/store?

  • Any incorrect, missing, or defective products must be returned/exchanged with receipt before the event ends.
  • *Please make sure to check if you received the correct products as soon as you receive them. Otherwise, all event products are final sale once the event ends and claims will no longer be considered.

    • Are there going to be signed albums?

    Please refer to our social media for more information about the specifics of each pop-up event.

    What are the hours for the pop-up?

    Hours will vary for each pop-up event. Please refer to our social media to stay up to date with the latest info!

    Is “artist” going to be there?

    Always stay up to date with the specifics of each pop-up by following us on social media!

    PLAY82/LAYOVER AT hello82 LA EVENTS

    **The precautions may vary from event to event, so please make sure to check the precautions for that event. (In particular, instructions on camera equipment, etc. for filming may vary from event to event.).

    Can you bring “artist” to my city?

    Requests for PLAY82 events will be considered, however we cannot guarantee that it will be fulfilled.

    What am I not allowed to bring?

  • DSLRs/Professional Cameras/Telescopic lenses or other camera attachments. (Please read event’s description carefully)
  • Weapons (e.g. pepper spray, taser, etc.)
  • No outside food. Please bring water to stay hydrated throughout the event!
  • No signs that is bigger than B4 paper size. (9.8 × 13.9 inches).
  • No Slogans/cheering banners that is bigger than 30 inches x 8 inches.

    • If founded with these items, you may be asked to leave the event and (depending on the severity of the situation) may constitute a lifetime ban from hello82.

    Can I take photos/videos of the artists?

  • Yes! We encourage all fans to enjoy the event and take pictures with their favorite artists.
  • We do not allow: DSLRs/Professional Cameras/Telescopic lenses or other camera attachments.
  • *Please note: flash photography is also NOT allowed in order to maintain the safety of the artists
  • No streaming on any social media/websites whatsoever. If you are found to be streaming, you will be asked to put your phone away.
  • Please check the precautions for each event to ensure that the camera equipment you would like to bring is acceptable. 
  • If we see you with any non-permissible items we will have to ask you to put it away, and possibly to leave the event if staff instructions are not followed.

    • Can I give the artists gifts?

    Please follow staff instructions on the day of the event. They will instruct you if gifts are allowed to be given to the artists! :)

    Is the merchandise at these events final sale?

  • Yes, the merchandise sold at PLAY82/LAYOVER AT hello82 LA Events are final sale.
  • *Please make sure to inspect your purchases for any missing/damaged items. We will not accept claims for returns/exchanges/refunds once the event concludes.

    • Can I do a banner/slogan project at a hello82 LA event?

    Please do note that all projects must be approved by hello82 team before the event. If you are found to be passing out banner projects at any hello82 LA events without informing us, you will be asked to put it away. Email us at hello82tv@kaimediagroup.com for more information.

    CUPSLEEVES

    **Rules may vary for each event. Please check all hello82 social media platforms for specific information regarding each event!

    How many cupsleeves do I get?

    You get 1 cupsleeve per drink! If you purchase 2 drinks, you can get 2 cupsleeves!

    What if the cupsleeves run out?

    Cupsleeves are only available while supplies last, so unfortunately we cannot guarantee that you will receive one.

    How can I host a cupsleeve event at hello82 LA?

    For the moment, hello82 LA is only accepting reservations for one month at a time.
    We will open our Reservation Form on 3rd week of each month.

    Though we can’t guarantee reservations to those who’ve already booked, hello82 LA will do their best to ensure that all fan event applications already submitted can proceed accordingly. Check out our social media for more updates and forms!

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