Order Info:“If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.” WORLDWIDE SHIPPING:
This product ships worldwide from LA. hello82 will not be responsible for any customs fees in your country. Claims:
ALL SALES/CLEARANCE PRODUCTS ARE FINAL SALE.
*Exchanges or refunds will not be allowed for reasons other than a manufacturer defect.
*The outer case is to protect goods. Please note that slight scratches and discoloration of the case is not a defect of the product.
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepageGroup Orders:Please submit a request on hello82.zendesk.com for any group order inquiries. Discounts may be considered based on order quantity.